FAQs

FAQ 1: How do I place an order and pay Cash on Delivery (COD)?

Website Link: https://www.muraqshman.com

Once all items you wish to purchase have been added to your cart, follow the steps below to pay with Cash on delivery:

  1. Click "Proceed to Checkout".
  2. Fill in the “Contact Information". Click "Continue to Shipping Method".
  3. Fill in the “Billing Information" and "Shipping Method" forms.
  4. In the Payment Information form, “Cash on Delivery” will be selected by default.
  5. To confirm your order click on “Complete Order”, and note your Order Number which will be provided to you on the "Thank You" page.
  6. Your package will be delivered via courier before or on the expected delivery date.

Note: Account creation is not compulsory to place the order.

 

FAQ 2: How can I be sure that I've made my purchase?

Once you have placed your order, you will receive a confirmation email & SMS. If you do not receive an email, contact our customer service.

 

FAQ 3: What payment method can I use to make my purchase?

We offer the following payment methods:

Visa
MasterCard
Easy Paisa
Cash on delivery

 

FAQ 4: What are the delivery charges?

Local Delivery: Flat PKR 99/- Only 
International: Weight Based Shipping automatically calculated at Checkout. 

FAQ 5: There’s a missing item in my order, what should I do?

If there is any missing item(s), please contact us at: customercare@muraqshman.com or muraqsh@outlook.com


Customer Care Domestic: +92-322-4004034
Customer Care International: +92-322-4004034

 

FAQ 6: How do I track my order status?

The order tracking status will be sent via SMS. If you wish to know more about the order status, you may please follow the tracking link.

FAQ 7: Can I cancel my order?

If you have any doubts about the order you have placed, you can call or email to customercare@muraqshman.com or on WhatsApp @ +92-322-4004034

 

FAQ 8: My order was canceled due to online security, how can I get my money back?

We regret to know that your order was canceled due to Online Security measures. This is a security measure to prevent fraudulent transactions from going through and to protect our customers from being victims of fraudulent activities. However, please note that we have not captured any payment from you when we cancel your order, hence, the amount will not be charged to you. If charged, the amount will be reversed back to the card that was used.

 

FAQ 9: Is my personal information kept secure?

All relevant pieces of information submitted by our customers will be kept secure and confidential. Only limited and authorized personnel have the right to access this information. At no point will we share, rent or sell your personal information without your consent.

 

FAQ 10: What if I found any discrepancy in my order/product?

First, we’ll try to arrange the same article for you depending on the availability on the website, otherwise.

In case of article unavailability, a voucher for paid amount will be issued valid for the online store only, which can be used instantly or in the future.

 

FAQ 11: What different order statuses can I face?

Payment Pending Authorization: Your order has been logged and we are waiting for authorization from the payment gateway.

Payment Authorized, Order Processing: Authorization has been received from the payment gateway and your order is being processed.

Order Shipped: Your order has been shipped by the seller and is on its way.

Order Cancelled: The order was canceled.

 

FAQ 12: Can I get the shipping/billing address of an order changed after it has been processed?

It is only possible to change the address of a processed order before it has been dispatched. Please call Customer Care For Domestic:+92-322-4004034

For International: +92-322-4004034 and check if your order has been dispatched or not.

 

FAQ 13: Will Delivery Charges be refunded in case of International Orders?

Unfortunately, we do not offer delivery charges refund. However, we will issue Store Credit for the order goods amount. We do not offer Money Refunds for International Customers. 

 

FAQ 14: Will the refund be of full amount as discussed in FAQ 13? 

Yes, it will be the full amount in case the article was actually sent wrong or damaged (which happens very rarely because we have v strong checks). However, in case of extremely negligible issues, we might still refund partial amount

 


FAQ 15: What are cookies and why should I know about them?

A cookie is a small text file that is saved to, and, during subsequent visits, retrieved from your computer or mobile device. We use cookies to enhance and simplify your visit. We do not use cookies to store personal information or to disclose information to third parties but rather to store your choice of start page and to store your details. Session cookies are used when you apply product filtration and to check if you are logged in. You can easily erase cookies from your computer or mobile device using your browser


Easy Return and Exchange Policy

For Domestic Customers: We will gladly accept any unused, unwashed, and undamaged merchandise with original packing and tags for an exchange or a return. Applicable ONLY if informed or applied for exchange within 48 hours of product delivery.

For International Customers: Although we ensure 100% accuracy in our orders, however, life happens! In case of any issues, our team will issue you a Store Credit (Partial in some cases). We do not offer Money Refunds and Exchange services to International Customers.

Disclaimer: In case the returned product is found used or damaged, we will not refund any amount